Technical Support – Batch Processing Operations
Are you looking for stellar opportunities to develop and succeed? If you share a passion for performance, a growth mindset with versatile skills, and approach everything with the highest integrity, here's an opportunity.
Working with one of the top financial clients, this role calls for a Technical Support – Batch Processing Operations who will be responsible for providing front-line support and monitoring of the bank’s critical batch environment. Canadian and US critical applications, Batch and File Transmission processing. This candidate will be responsible for monitoring clients’ production batches and file transfers, providing incident management, as well as monitoring SLA/SLOs. The successful candidate will be working on the mainframe with distributed systems, using tools such as CA7, TSO, Autosys, Idash, Tibco MFT, ServiceNow and others.
Responsibilities:
- US mainframe batch processing
- CDN mainframe batch processing
- CDN / US Distributed Batch Processing across CA7 and Autosys
- File transmission across TCP / FTP / NDM / Tibco platforms Incident Management
- Effectively handle incident management for outages; effectively communicate to clients during service outages, and ensure that they are resolved efficiently with minimal impact to stakeholders.
- Ensure timely notification and escalation of possible or occurring issues/problems, options and recommendations for prompt resolution.
- Resolution of customer/client requests
- Change Management
- Provide effective change management discipline, ensuring stability in the production environment
- May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
- Support the installation, configuration, and upgrade of business applications/systems in coordination with appropriate stakeholders
Desired Skill Set:
- 2 years of proven experience in Technical support
- 2 years of direct experience in batch processing, troubleshooting batch issues
- 2 years of expertise in Distributed File Transfer
- 2 years of strong Call Center or Technical Support Background – troubleshooting experience
- Exposure to Change and Incident Management
- Experience with Autosys
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