Scrum Master (Salesforce Financial Service Cloud)
Are you a hands-on Scrum leader who excels in driving technical delivery, guiding engineering teams, and maintaining disciplined Agile execution across complex enterprise platforms? This role offers a high-impact opportunity to lead multi-layer engineering initiatives, support Salesforce Financial Services Cloud (FSC) programs, and ensure high-quality, on-time delivery across numerous integrated systems.
Working with one of our top financial clients, this position calls for a Scrum Master (Salesforce Financial Services Cloud) who will lead Scrum ceremonies, manage sprint execution, solve daily technical blockers, and collaborate across architecture, development, and cloud teams. The ideal candidate is a confident delivery driver with strong technical acumen, deep Agile expertise, and the ability to challenge and support teams simultaneously.
Responsibilities:
Lead Agile Delivery & Technical Execution
- Lead daily Scrum ceremonies including stand-ups, sprint planning, backlog refinement, demos, and retrospectives.
- Drive sprint execution, maintain sprint integrity, and ensure delivery of complex technical requirements.
- Coordinate delivery across 25+ integrated systems and multi-layer enterprise platforms.
- Identify, escalate, and resolve sprint blockers, technical dependencies, and cross-team issues.
- Partner with architects, developers, and BSAs to validate technical readiness and solution design.
- Facilitate technical problem-solving, whiteboarding sessions, and workflow discussions.
- Maintain detailed Agile metrics dashboards (velocity, burndown, risks).
Salesforce FSC & Technical Oversight
- Support Salesforce Financial Services Cloud initiatives, including Sales Cloud, Experience Cloud, and Marketing Cloud.
- Oversee loyalty management and enterprise integration touchpoints.
- Collaborate with Azure and Databricks teams on technical pipelines and end-to-end flows.
- Document and diagram system interactions, workflows, and integration logic.
Project Management Support
- Assist with project intake, sizing, prioritization, and roadmap planning.
- Provide status updates, track risks, and manage stakeholder expectations.
- Ensure user stories and requirements are well-groomed and aligned to sprint goals.
- Maintain project documentation within JIRA and Confluence.
Desired Skill Set:
- 7–10+ years of experience in Agile delivery roles within enterprise environments.
- Proven success leading Scrum teams with complex technical scope.
- Strong technical background in software development, solution design, or business systems analysis.
- Deep understanding of enterprise integrations, data flows, and multi-system architecture.
- Hands-on experience maintaining and troubleshooting technical workflows or pipelines.
- Advanced JIRA expertise: sprint boards, JQL queries, story decomposition, EazyBI dashboards.
- Excellent communication skills with the ability to simplify complex technical concepts.
- Strong interpersonal skills—confident, diplomatic, and able to challenge assumptions constructively.
- Proven ability to resolve technical blockers and drive sprint-level accountability.
Nice to Have:
- Experience working with client’s or similar Tier 1 financial institutions.
- Salesforce FSC or broader Salesforce ecosystem experience.
- Knowledge of Azure Cloud, Azure Data Factory, and Databricks.
- Experience in regulatory, compliance, or financial-services environments.
- Prior experience in multi-cloud or large-scale digital transformation programs.
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