Application Support Analyst
performance and reliability? Do you thrive in dynamic, fast-paced environments where you can solve complex technical issues, collaborate across teams, and enhance system stability? This is an exciting opportunity to join one of our top financial clients as an Application Support Analyst, where you will play a key role in maintaining and supporting business-critical applications that power digital operations.
Working with one of our top financial clients, this role calls for an Application Support Analyst who combines strong problem-solving skills, technical acumen, and customer focus. You will provide second-level support for production systems, manage incident escalations, and collaborate with business and technology partners to ensure high system availability and performance.
Responsibilities:
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Provide analysis and second-level support for client and technical issues, system outages, and application inquiries.
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Maintain and prioritize incident and issue logs, ensuring timely resolution and escalation to the appropriate technology teams or vendors.
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Investigate and define operational issues, prioritizing based on severity, risk, and business impact.
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Design and implement preventive measures and solutions to avoid recurrence of issues, ensuring client satisfaction.
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Act as a key liaison between business and technology partners, maintaining open and effective communication channels.
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Participate in project assessments and system change reviews as a subject matter expert.
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Ensure compliance with business continuity, security, and privacy standards during operational and project activities.
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Support recovery efforts during outages and ensure 24×7 application availability and performance.
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Research and recommend improvements to operational processes, tools, and policies.
Desired Skill Set:
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3–4+ years of experience in Application Production Support.
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Hands-on experience with Feedhub and Autosys.
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Strong Unix (KSH) and Windows PowerShell scripting skills.
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Experience using ServiceNow for incident and change management.
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Proven client-facing experience with strong communication and problem-solving skills.
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Solid understanding of cloud platforms (Azure, AWS, Google Cloud).
Nice-to-Have Skills:
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Experience with Jira (no-code scripting) and Confluence.
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Exposure to Agile methodologies and processes.
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
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