Application Support Consultant – Middleware/DevOps/Azure
Are you a versatile self-starter with demonstrated ability to take initiative and work independently with attention to detail? Then, Apply Now!
Working with one of the top financial clients, this role calls for an Application Support Consultant – Middleware/DevOps/Azure who will be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective client’s technology groups and vendors. This candidate will be responsible for maintaining the production applications and day-to-day operational activities, managing escalations and modifying established procedures/approaches to suit specific situations, including 24/7 support and coordination of recovery efforts.
Responsibilities:
- Production support – Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring client satisfaction.
- Partnership – Work as a regular liaison with business partners, technology partners, the senior management team, and internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.
- Project delivery – Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, research and provide recommendations on issues and system outages.
Desired Skill Set:
- 5 years of strong experience in supporting applications in Microsoft Azure, Cloud environments
- 3 years of strong working knowledge in WebLogic NH, IBM MQ – NH, Jboss – NH, Unix/Linux, Cloud and DevOps
- 3+ years of experience in Middleware support and batch processing
- 3 years of strong Unix/Linux experience
- 3+ years of experience with Devops
- Strong communication skills
Nice To Have:
- Strong working knowledge in WebLogic, IBM MQ – NH, Jboss – NH,
- Experience in CAAS
- Autosys, Feedhub, Informatica, DataBricks and any scheduler an assets.
- Experience in internal applications
- Experience supporting AI/ML models will be an asset.
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