Business Process Analyst- Process Improvement & Call Center Experience
Are you looking for stellar opportunities to develop and succeed? If you share a passion for performance, a growth mindset with versatile skills, and approach everything with the highest integrity, here's an opportunity.
Working with one of the top clients, this role calls for a Business Process Analyst- Process Improvement & Call Center Experience who will work closely with business stakeholders to analyze, document, and enhance operational processes. This role focuses on process improvement — not IT systems or technical change management.
Desired Skill Set:
- Strong experience in business process mapping and documentation (Visio preferred)
- Conduct current state analysis, identify gaps, and propose enhancements
- Prepare Business Requirements Documents (BRDs) (not system requirements)
- Work with teams like supply chain or call center to document and optimize end-to-end workflows
- Lead meetings, take ownership of deliverables, and manage stakeholder expectations
- Excellent communication and presentation skills — able to tailor messages to different audiences
- Strong problem-solving ability and a proactive mindset
- Ability to collaborate, manage conflict, and drive outcomes independently
Nice To Have:
- Lean or Six Sigma exposure
- Experience with call center operations or improving customer experience workflows
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
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