Customer Support Representative – Banking
Are you detail-oriented and thrive in a fast-paced environment? Apply Now!
Working with one of our top financial clients, this role calls for a Customer Support Representative – Banking. This position offers an exciting opportunity to be part of a collaborative team supporting operational tasks within the banking sector. The role involves onboarding contractors, managing workflows, and providing operational support in a dynamic environment.
Pay rate range (CAD): $17.60/hr – $22.80/hr
Responsibilities
- Coordinate onboarding of contractors and new team members, ensuring seamless integration into projects.
- Collaborate with managers to fulfill staffing requests and system access requirements.
- Monitor onboarding requests from start to finish, providing timely updates and next steps to stakeholders.
- Support operational processes by executing transactions accurately in line with established procedures and SLAs.
- Refer and escalate complex or high-risk issues to the appropriate teams to maintain service quality.
- Respond promptly to stakeholder inquiries, providing clear communication and follow-up.
- Identify opportunities to streamline processes and improve service delivery.
- Validate and process incoming transactions within authorized authority levels.
- Maintain confidentiality and exercise discretion in managing sensitive information.
- Participate in continuous review of internal procedures, suggesting enhancements where applicable.
- Ensure compliance with internal policies and external regulations, including AML and Business Continuity standards.
- Support team objectives and contribute to maintaining a positive team morale.
Desired Skill-Set
- Strong organizational and multi-tasking abilities to meet strict deadlines.
- Excellent communication skills, capable of liaising with various stakeholders including managers.
- Proficiency in Microsoft Office, especially Excel, with the ability to adapt to new software tools.
- Experience with SharePoint and other internal platforms is an asset.
- Previous administrative role experience, ideally 2-4 years, demonstrating professionalism and efficiency.
- Knowledge of SLA management and operational workflows.
- Attention to detail and accuracy in high-volume work environments.
- Ability to work independently and collaboratively within a team.
- Familiarity with banking products such as cash instruments, FX, MM, and related processes (preferred but not mandatory).
- Self-motivated with strong time management skills and a customer experience mindset.
Nice to Have
- Previous banking experience, particularly in operational or support roles.
- Experience working within AML or compliance-related functions.
- Knowledge of global financial platforms and systems.
- Experience handling stakeholder communications and managing multiple priorities.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.