IT Helpdesk/Technical Support Engineer- CompTIA A+/ Banking
Are you collaborative, innovative, and enjoy visionary thinking? Are you a self-motivated individual who is hardworking with proven work history? Are you forward forward-thinking, creative individual who willingly takes ownership of complex and challenging initiatives? Then, Apply Now!
Working with one of the top financial clients this role calls for an IT Helpdesk/Technical Support Engineer- CompTIA A+/ Banking who will provide first-level technical support while ensuring a high level of service delivery in accordance with the client’s Framework and policies.
Responsibilities:
- Provide onsite support to client’s employees and contractors for technical issues involving (but not limited to);applications and software as well as the client-provided devices and hardware.
- Educate end users on hardware, software and access request processes.
- Perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction.
- Ability to troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops.
- Identify trends and opportunities for improvement as well as provide ongoing feedback.
- Identify and escalate wide-impact or potential wide-impacting outages.
Team members receive in-depth training and shadowing and are measured by in-person evaluation, colleagueinteraction, first-contact resolution, support proficiency and ticketing quality.
Desired Skill Set:
- Proven experience with Windows OS
- Solid hands-on experience with mobile Android and IOS
- Experience in Hardware troubleshooting and repairs
- Comp TIA A certification
Nice To Have:
- Sound understanding of Ticketing
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