L3 Applications Support – Banking
Are you ready to play a critical role in ensuring stability, reliability, and performance of enterprise applications? This role is perfect for professionals who thrive in production support, incident management, and cross-team collaboration within a fast-paced banking environment.
Working with one of the top financial clients, this role calls for an L3 Applications Support – Banking professional to act as the bridge between Infrastructure (L2) and Development (L4) teams. The role is focused on providing end-to-end production support for a suite of Java/J2EE applications while ensuring business continuity, incident resolution, and customer experience excellence.
Responsibilities:
- Provide L3 production support for ~18+ Java/J2EE applications (WebSphere/JBoss) with ongoing migrations to Azure, VMC2, and OpenStack.
- Conduct daily health checks and monitor APIs, batch jobs, and system logs.
- Use tools such as Splunk, Dynatrace, and Datadog for proactive monitoring and issue detection.
- Troubleshoot and resolve production issues related to databases, MQ, connectivity, and application components.
- Perform log analysis and validate batch jobs to ensure accuracy and performance.
- Lead incident management: analyze production issues, drive root cause analysis (RCA), and coordinate with L2 and L4 teams.
- Ensure customer experience KPIs, including TLEI thresholds, are consistently met.
- Document resolutions, update knowledge base articles, and recommend process improvements.
- Participate in after-hours and weekend on-call rotation (includes flat fee + on-call payment).
Desired Skill Set:
- Hands-on experience with Java/J2EE applications running on WebSphere and JBoss.
- Strong knowledge of Azure, VMC2, and OpenStack environments.
- Proficiency in monitoring and observability tools such as Splunk, Dynatrace, and Datadog.
- Strong troubleshooting expertise with databases, MQ, APIs, and connectivity issues.
- Experience with ITSM tools such as ServiceNow.
Nice to Have:
- Prior experience in banking/financial services application support.
- Exposure to large-scale migration projects to cloud environments.
- Familiarity with scripting for automation of monitoring and support tasks.
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.