MFT Specialist – IBM Sterling File Gateway
Are you an experienced file transfer specialist with strong hands-on expertise in enterprise-level MFT platforms and a passion for owning complex support issues from start to resolution? This role offers an exciting opportunity to support large-scale B2B file transfer operations within a major enterprise environment, ensuring stability, accuracy, and seamless data movement across critical systems and partner channels.
Working with one of our top financial clients, this position calls for an MFT Specialist – IBM Sterling File Gateway who will provide technical support, coordinate file transfer activities, and collaborate closely with internal and external teams. The ideal candidate is proactive, customer-focused, and highly skilled at managing both technical troubleshooting and stakeholder coordination.
Responsibilities:
- Provide hands-on support for IBM Sterling File Gateway, including troubleshooting, configuration, and issue resolution.
- Coordinate file transfers, project activities, and operational tasks with external teams and internal stakeholders.
- Manage B2B mass file transfers at the enterprise level, ensuring reliability and timely delivery.
- Take full ownership of incidents, proactively identifying errors, resolving issues, and preventing recurrence.
- Support day-to-day activities involving data transfer processes and workflows.
- Collaborate with cross-functional teams to maintain efficient, secure, and compliant file movement operations.
- Utilize knowledge of Windows Server, Active Directory, and server configurations as part of MFT support.
Desired Skill Set:
- 3+ years of support or file transfer support experience.
- 2+ years of experience with IBM Sterling File Gateway, Tibco MFT, or similar enterprise-grade data transfer tools.
- Experience supporting high-volume, enterprise B2B file transfers.
- Strong understanding of Windows Server, Active Directory, and server configurations.
- Excellent communication and soft skills, with the ability to take ownership of issues and drive resolutions.
Nice to Have:
- Experience with SQL and working with various kinds of data.
- Additional experience with Windows Server, Active Directory, or server configuration specifically related to data transfer processes.
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