Program Analyst – Broadridge Delivery & Governance
Are you ready to own delivery outcomes, strengthen vendor governance, and keep Broadridge initiatives aligned to business priorities? Apply Now!
Working with one of our top financial clients, this role calls for a Program Analyst – Broadridge Delivery & Governance who ensures the client's interests are effectively represented and delivered across Broadridge-led initiatives. You will drive accountability, transparency, and execution across projects, change, and defect remediation—proactively managing risks, escalations, and stakeholder communications to keep work moving and outcomes on track.
Pay rate range (CAD): $43.48/hr – $52.27/hr
Responsibilities
- Champion the client's priorities by ensuring requirements, timelines, and expectations are clearly represented, understood, and delivered
- Strengthen vendor governance by managing, escalating, and preventing recurring service delivery issues
- Hold the vendor accountable to committed deliverables, milestones, and SLAs
- Provide program oversight for Broadridge projects, enhancements, and defect fixes to ensure committed dates are met
- Actively manage risks and issues with clear mitigation plans and early intervention on slippage or misalignment
- Maintain centralized tracking and reporting for projects, changes, and production issues in a consolidated view
- Deliver clear, concise, and regular status reporting to leadership, including risks, delays, and required decisions
- Identify, manage, and escalate critical issues across the client and Broadridge leadership to drive resolution of delivery blockers
- Support incident management and fulfil audit requests related to incident handling
- Act as the key bridge between internal stakeholders and Broadridge SMEs to ensure consistent communication and alignment
- Build and maintain strong relationships across stakeholder, business, and vendor teams
- Take ownership of stakeholder concerns, ensuring timely resolution and transparent communication
- Use tools such as AI/Copilot, Jira, and reporting platforms to improve tracking, automation, and reporting efficiency
- Diagnose complex issues using analytical problem-solving to inform decision-making and continuous improvement
Desired Skill-Set
- 5+ years of relevant experience or an equivalent combination of education and experience
- Strong program management experience with vendor governance and delivery oversight
- Excellent stakeholder management, communication, and escalation management skills
- Proven ability to operate independently in complex, fast-paced environments
- Strong organizational skills with the ability to manage competing priorities
- Ability to work in a fast-paced environment and learn new skills or pivot when needed
- Flexibility to take on ad hoc tasks as priorities change
Nice to Have
- More open to participating in office culture and team presence
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.