Banking Customer Service Representative
Are you passionate about delivering exceptional customer service? Apply Now!
Working with one of our top financial clients, this role calls for a Banking Customer Service Representative. This position offers a unique opportunity to gain valuable exposure to banking operations within a collaborative team environment. The role involves providing efficient support to clients, handling transaction reviews, and ensuring accuracy in daily operations, all while adhering to established guidelines and service standards.
Pay rate range (CAD): $17.60/hr – $21.82/hr
Responsibilities
- Process daily transfers and transactions accurately, reviewing accompanying documentation for completeness and correctness
- Respond to internal and external customer inquiries in a professional and timely manner
- Identify and escalate operational or processing issues as needed
- Collaborate with team members and partners to resolve issues and improve service quality
- Support ongoing process improvement initiatives by providing feedback and suggestions
- Maintain confidentiality of sensitive data and ensure compliance with relevant policies and regulations
- Manage workload efficiently to meet SLAs and deadlines
- Participate in daily team calls and communicate effectively across internal teams
Desired Skill-Set
- Excellent verbal and written communication skills
- Basic proficiency in Microsoft Excel
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Goal-oriented with good organizational and time management skills
- Ability to adapt quickly to changing procedures and priorities
Nice to Have
- Previous banking experience
- Customer service experience of 1+ years
- Knowledge of financial products such as deposits, loans, or foreign exchange
- Experience working in back-office operations or with banking platforms like Global or WSS
- Quick learner with a proactive approach to tasks
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.