Bilingual-Collections Agent
Are you experienced in collections and fluent in English and French? Apply Now!
Working with one of our top financial clients, this role calls for a Bilingual-Collections Agent. This position involves managing inbound and outbound calls, providing exceptional customer service to current and prospective clients, and supporting the growth of the business through strong relationship building. The role offers a collaborative environment, opportunities for learning and development, and the chance to work in a positive team atmosphere.
Pay rate range (CAD): $17.60/hr – $23.19/hr
Responsibilities
- Handle inbound and outbound calls with customers to address account issues and collections.
- Provide accurate information about banking products and services.
- Maintain high-quality customer interactions, ensuring issues are resolved efficiently.
- Document customer interactions accurately and thoroughly in systems.
- Identify opportunities for cross-selling and refer customers to relevant banking partners.
- Adhere to operational policies, procedures, and compliance regulations.
- Support process improvement initiatives and contribute to operational excellence.
- Escalate high-risk or complex transactions as needed.
- Meet quality and performance metrics focused on customer satisfaction and collection effectiveness.
Desired Skill-Set
- Excellent verbal and written communication skills in both English and French.
- Strong attention to detail.
- Proficiency with MS Office Suite (Excel, Outlook, PowerPoint).
- Ability to work independently, manage time effectively, and handle multiple priorities.
- Prior experience in collections or financial customer service environments.
- Knowledge of banking products and services.
- Strong negotiation and problem-solving skills.
- Experience with customer data management and documentation.
Nice to Have
- Previous banking experience.
- Familiarity with collections-specific software or customer relationship management systems.
- Bilingualism (additional languages).
- Experience working within a call centre environment.
- Knowledge of federal, state, or local banking regulations.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.