Bilingual Banking Associate
Are you fluent in both English and French? Apply Now!
Working with one of our top financial clients, this role calls for a Bilingual Banking Associate. This position involves providing essential back-office support within a fast-paced banking environment, focusing on estate processing, customer service, and operational transactions. The role offers a great opportunity for career growth and development within a reputable financial institution.
PAY RATE RANGE (CAD): $17.60/hr – $24.87/hr
Responsibilities
- Process estate files, including transactions and communication with authorized representatives
- Support operational activities within the designated functional area of Operations & Technology
- Maintain quality and adherence to service level agreements (SLAs) and productivity targets
- Respond to client inquiries, ensuring a positive customer experience and timely resolution of issues
- Escalate complex matters appropriately while following established problem resolution processes
- Collaborate effectively with team members and partners to ensure operational effectiveness
- Manage multiple tasks efficiently while meeting strict deadlines in a high-volume environment
Desired Skill-Set
- Proficient in MS Office Suite, including Excel (basic), Outlook, and Word
- Strong attention to detail and accuracy
- Excellent time management skills and ability to prioritize tasks under pressure
- Effective multitasking and organizational skills
- Exceptional phone etiquette, demonstrating compassion and empathy when dealing with sensitive matters
- Ability to adapt well to change and contribute as a proactive change agent
Nice to Have
- Bilingual in English and French
- Previous experience in banking or financial services
- Background in administration or operations roles
- Familiarity with SLAs, collections, estates, and accounting/bookkeeping processes
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.