ITSM Data & Reporting Analyst/Power BI
Are you ready to turn complex IT operations data into insights that improve service performance? Apply Now!
Working with one of our top financial clients, this role calls for an ITSM Data & Reporting Analyst/Power BI to transform ITSM and operational information into actionable reporting and analytics. You will design and evolve enterprise reporting solutions across Power BI, ServiceNow, and integrated data sources, enabling proactive, insight-driven operations. You’ll partner with technology, operations, and business stakeholders as a trusted advisor to shape reporting strategies that support critical banking services.
Pay rate range (CAD): $65.30/hr – $78.37/hr
Responsibilities
- Design, develop, and maintain Power BI dashboards for ITSM performance, KPIs, and operational health
- Integrate and analyse data across ServiceNow (Incident, Problem, Change, CMDB) and additional cloud, infrastructure, and application sources
- Translate complex datasets into clear, executive-ready insights, highlighting trends, risks, and opportunities
- Lead proactive trend analysis to identify systemic issues and continuous improvement opportunities
- Gather and refine reporting requirements, prioritizing stakeholder needs and delivering scalable solutions
- Define and maintain standard reporting frameworks, KPI definitions, and data models
- Ensure data quality, governance, integrity, and documentation across all reporting solutions
- Drive automation and continuous improvement initiatives to reduce manual effort and improve reporting efficiency
- Facilitate cross-functional discussions to support data-informed decision-making
Desired Skill-Set
- 5 to 7+ years of experience in reporting, analytics, or business intelligence
- 5+ years of experience with Power BI development, including data modeling, DAX, and dashboard design
- Strong understanding of ITIL frameworks and Site Reliability Engineering practices
- Hands-on experience with ServiceNow ITSM data (Incident, Problem, Change, CMDB) and operational reporting
- Ability to translate data into meaningful insights and executive narratives for business leadership
- Analytical mindset with the ability to identify trends, patterns, and anomalies
- Proven cross-functional experience working with technical and business stakeholders
- Strong communication, facilitation, and documentation skills
- Experience in IT environments, preferably within financial services
- Bachelor’s degree required (Business, Finance, Engineering, Science, Mathematics, or related field preferred)
Nice to Have
- Prior experience in financial services
- Experience with business process mapping, requirements documentation, and solution design
- Ability to influence across technical and business teams
- High attention to detail with a focus on data accuracy and quality
- Strong problem-solving skills and ability to manage competing priorities
- Confidence working independently in a fast-paced, high-visibility environment
- Creative problem-solving and solution proposal mindset
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.