Middle Office Technology Support Specialist
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Working with one of our top financial clients, this role calls for a Middle Office Technology Support Specialist. This position involves providing advanced desktop support within a dynamic environment, ensuring operational efficiency and user satisfaction while supporting corporate IT infrastructure.
Pay rate range (CAD): $45.58/hr – $54.70/hr
Responsibilities
- Provides advanced desktop support and troubleshooting services to internal users.
- Implements and maintains hardware and software solutions, ensuring optimal performance.
- Assists with onboarding and offboarding of users, including configuration and provisioning of devices.
- Supports the deployment of software updates, patches, and security configurations.
- Collaborates with the IT team to escalate and resolve complex technical issues.
- Monitors and maintains the health of desktop systems, identifying and resolving potential issues proactively.
- Manages incidents and service requests through ticketing systems, ensuring timely resolution.
- Maintains documentation of support procedures, configurations, and detailed issue resolution reports.
- Supports the setup and configuration of peripherals and additional hardware components.
- Assists in maintaining compliance with security policies and operational standards.
- Participates in project initiatives involving hardware upgrades, system migrations, and process improvements.
- Acts as a backup for team members and collaborates across teams to support overall IT service delivery.
- Communicates effectively with end-users, providing clear instructions and updates regarding issue resolution.
- Contributes to continuous improvement initiatives by recommending enhancements to support processes.
Desired Skill-Set
- 5+ years of experience supporting desktop environments in a corporate setting.
- Strong knowledge of Windows operating systems (Windows 10/11) and Mac support.
- Experience with remote support tools and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Proficiency in hardware installation and configuration.
- Understanding of cybersecurity best practices applicable to desktop support.
- Effective communication skills, both verbal and written.
- Ability to work independently and prioritize tasks efficiently.
- Strong customer service orientation and interpersonal skills.
- Knowledge of basic network concepts and connectivity troubleshooting.
Nice to Have
- Relevant postsecondary education or certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP).
- Experience with Endpoint Management tools (e.g., SCCM, Intune).
- Familiarity with VPN, remote access solutions, and security protocols.
- Previous experience supporting high-level managers and executive staff.
- Exposure to support within financial services or regulated environments.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.*