Operations Manager-Segments & Growth/Retail Banking
Are you experienced in managing customer campaigns and seeking to lead operational excellence? Apply Now!
Working with one of our top financial clients, this role calls for an Operations Manager-Segments & Growth/Retail Banking. This position involves overseeing the resolution of inquiries related to campaigns and special offers from branches and customer contact centres, as well as executing operational tasks to support customer growth and retention initiatives. The selected candidate will collaborate closely with various business units to ensure seamless complaint resolution, maintain operational reporting, and drive process improvements to enhance customer experience.
Pay rate range (CAD): $43.48/hr – $52.17/hr
Responsibilities
- Resolve branch and Virtual Connect inquiries and escalations related to customer campaigns and offers
- Develop and maintain operational dashboards and update monthly metrics and management reports
- Ensure process documentation is accurate and up-to-date
- Propose and implement workflow improvements to optimize efficiency and customer service
- Collaborate with Branch network, Virtual Connect, Operations, Customer Segment, and Product Managers for seamless operations
- Support the development of management reports and operational materials
Desired Skill-Set
- 5+ years retail banking experience in Product, Operations, Process Management, Branch Banking, or Customer Service
- Strong understanding of retail banking products and business processes
- Bachelor’s Degree or higher in a relevant field
- Excellent attention to detail and organizational skills
- Ability to multitask and prioritize effectively
- Proactive risk awareness and control mindset, with the ability to escalate issues appropriately
- Proficient in MS Office tools
Nice to Have
- Process optimization and automation experience
- Team-oriented, collaborative approach
- Results-driven and self-motivated with a focus on excellence
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.